Everything You Need to Know
How can I check the status of my order?
Once your purchase is confirmed, you’ll receive an email with your order details.
When your parcel is dispatched, we’ll send you another email that includes a tracking link. Simply click that link to see the latest updates.
Keep in mind that it may take a few days before the courier’s system shows movement, even though your package is already on its way.
When will my order arrive?
Our team prepares orders within 1–2 working days. After dispatch, the average delivery times are:
- United Kingdom: usually 5–14 working days
- Deliveries may occasionally take longer during busy seasons or to remote areas.
If you haven’t received your package within 15 working days of shipping, please contact us so we can look into it.
Do you charge for delivery?
No, standard shipping within the UK is completely free.
If express options are available, they will be shown at checkout before you finalise your order.
Can I save money by buying more?
Yes! We regularly offer:
- Bundle deals for popular products
- Multi-item savings (buy more, save more)
- Seasonal sales announced through our newsletter
For larger or wholesale enquiries, feel free to email us and we’ll provide a tailored quote.
Why hasn’t my tracking updated yet?
This can happen if the courier hasn’t scanned your parcel at the next stop. Don’t worry, your package is still moving.
- Tracking often updates within 2–6 days after dispatch
- If nothing changes after , reach out to us with your order number so we can investigate.
How do I get in touch with customer care?
You can always reach us at:
- Email:info@morgans-wellness.co.uk
- Support hours: Monday to Friday, 9:00–17:00 (UK time)
- We usually respond within 1–2 business days.
What’s your return and refund policy?
Full details about returns and refunds can be found in our dedicated Returns Policy.